Connect.
Automate.
Grow Smarter.
We integrate CRM, AI calling, WhatsApp, automation and analytics to help you operate smarter, convert faster and scale your business.
TelephonyCloud system
Our Partners
Technology partners we work with to build connected business systems.
Excel doesn't call your leads back. Neither does an inbox full of "I'll follow up later."
Most growing businesses aren't losing deals to competitors — they're losing them to silence.
The average B2B lead waits 42 hours for a reply — and a large share never get one at all.
Deals live across WhatsApp threads, spreadsheets and whoever remembers to update them.
Sales, support and tasks sit in separate apps that don't talk to each other.
Reps spend more time updating a CRM than actually selling in it.
One connected workspace fixes all four — at once.
Four solutions.
One clear objective:
better business.
We focus on the solutions that directly change how you sell, communicate, manage customers and operate.
Streamline operations
Automate repetitive tasks and save valuable time.
Engage customers
Communicate on the right channel, every time.
Drive more conversions
Better follow-ups. Smarter conversations.
Operate with confidence
Reliable systems. Secure. Scalable.
Bitrix24 CRM
Pipelines, deal automation, contact centre and reporting — configured around how your team actually sells, not a generic template.
Learn more 02
AI-Based Calling
An AI voice agent greets, qualifies and routes every inbound caller automatically — before a human even picks up.
Learn more 03
Bulk WhatsApp Marketing
The official WhatsApp Business API, wired straight into your CRM — send broadcast campaigns and track every reply as a conversation.
Learn more 04
Telephony
Click-to-call, automatic recording and smart routing — every call logged against the right deal, automatically.
Learn moreBusiness-first. Not software-first.
We're not a support ticket queue — we're the same India-based team from your first call to years of support after go-live.
We start with your problem, not the software
We study how your business actually works before recommending any tool — not the other way around.
End-to-end, not just setup
Configuration, data migration, staff training and ongoing support — one team, one thread, no handoffs.
Built to replace the sprawl
One connected system instead of stitching together separate sales, chat and task tools that never quite sync.
Enterprise-grade security
Data encrypted at rest and in transit, on platforms independently certified for regulated industries.
India & Worldwide
Business technology consultancy and implementation — for businesses that want a team who picks up the phone.
From business problem to working solution.
The same clear sequence for every engagement, sized to how complex your process actually is.
Understand
We study your business, your workflow, your challenges and your goals — before recommending anything.
Identify
We identify the specific software and features that solve the actual problem, not the trendiest tool on the market.
Customise
We configure the solution around your business process — pipelines, automations, WhatsApp and telephony included.
Implement
We bring the solution into your day-to-day operations and connect every system it needs to talk to.
Optimise
We stay on to help your team get more value from it, and keep improving the workflow as you grow.
What changes once it's live
Outcomes we build every engagement toward.
More likely a lead converts when contacted within 5 minutes — the benchmark we build your systems around.
not days
From "lead comes in" to "someone's already following up" — automatically, every time.
Uptime across the systems we implement — your CRM, calls and chats stay online when you need them.
system
Sales, support, tasks and calls in a single place your team actually opens every day.
One flat rate. One platform. All your sales, tasks, and teams.
Pay per organisation, not per user. We offer Quarterly and Annual billing no monthly subscriptions.
Compare every feature
See exactly what is included across Basic, Standard, Professional and Enterprise.
| Feature | Basic | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Storage & Users | ||||
| Users included | 5 | 50 | 100 | 250–2,000 |
| Online storage | 24 GB | 100 GB | 1,024 GB | 3 TB |
| CRM & Sales | ||||
| Leads & deals | ✓ | ✓ | ✓ | ✓ |
| Sales pipelines | ✓ | ✓ | ✓ | ✓ |
| Recurring deals | ✓ | ✓ | ✓ | ✓ |
| Unlimited leads | ✕ | ✓ | ✓ | ✓ |
| Invoices & estimates | ✓ | ✓ | ✓ | ✓ |
| Online payments | ✕ | ✓ | ✓ | ✓ |
| Sales automation | ✕ | ✓ | ✓ | ✓ |
| AI-powered sales | ✕ | ✕ | ✓ | ✓ |
| Call tracking | ✕ | ✕ | ✓ | ✓ |
| Marketing | ||||
| Email integration | ✓ | ✓ | ✓ | ✓ |
| WhatsApp marketing | ✕ | ✓ | ✓ | ✓ |
| Email marketing | ✕ | ✕ | ✓ | ✓ |
| Ad automation | ✕ | ✕ | ✓ | ✓ |
| Tasks & Projects | ||||
| Tasks & Kanban | ✓ | ✓ | ✓ | ✓ |
| Unlimited projects | ✓ | ✓ | ✓ | ✓ |
| Recurring tasks | ✕ | ✓ | ✓ | ✓ |
| Task automation | ✕ | ✕ | ✓ | ✓ |
| Unlimited boards | ✕ | ✕ | ✓ | ✓ |
| Automation & AI | ||||
| CoPilot AI | Limited | ✓ | ✓ | ✓ |
| Workflow automation (RPA) | ✕ | ✕ | ✓ | ✓ |
| Analytics & reporting | ✕ | ✕ | ✓ | ✓ |
| HR & People | ||||
| HR management tools | ✕ | ✕ | ✓ | ✓ |
| Employee hours tracking | ✕ | ✕ | ✓ | ✓ |
| Booking | ✕ | ✕ | ✓ | ✓ |
| E-signature | ✕ | ✕ | ✓ | ✓ |
| Sites & Communication | ||||
| Website builder | ✓ | ✓ | ✓ | ✓ |
| Web form designer | ✓ | ✓ | ✓ | ✓ |
| Telephony | ✓ | ✓ | ✓ | ✓ |
| E-commerce / Online store | ✓ | ✓ | ✓ | ✓ |
| Security & Infrastructure | ||||
| Custom branding | ✕ | ✕ | ✕ | ✓ |
| Active Directory integration | ✕ | ✕ | ✕ | ✓ |
| Multi-level permissions | ✕ | ✕ | ✕ | ✓ |
| SOC-compliant AWS hosting | ✕ | ✕ | ✕ | ✓ |
| 99.95% SLA guarantee | ✕ | ✕ | ✕ | ✓ |
| 30-day backup period | ✕ | ✕ | ✕ | ✓ |
| Priority customer support | ✕ | ✕ | ✕ | ✓ |
All prices are official Bitrix24 India rates. Contact Penpapper IT Solutions for partner pricing & volume discounts.
Your business has a problem. Let's build the digital solution.
Tell us what's slowing your business down and we'll map the right system for it — no pitch deck, just a plan.
Emailinfo@penpapper.com
Phone+91 78349 30164
Where we workIndia, serving businesses across India
Our Offices
Headquarters: Bangalore, India2nd Office: Delhi, India
Response timeWithin 24 business hours, always from a real person
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